We are thrilled that you are joining our Trade Program. Please take a moment to read and understand our Trade and Return policies.
TRADE POLICIES
TRADE MEMO TERMS + CONDITIONS
YOU MUST BE TRADE MEMBER + CURRENTLY ENROLLED IN THE KLH TRADE PROGRAM.
YOUR INFORMATION MUST BE CORRECT, COMPLETE AND CURRENT.
THE MEMO POLICY IS FOR 24 HOURS MAXIMUM, NO EXCEPTIONS + THERE IS A 6 ITEM LIMIT.
IF ANY ITEM(S) ARE RETURNED DAMAGED OR SOILED, WE RESERVE THE RIGHT TO CHARGE THE CARD FOR THE FULL PRICE OF SAID ITEM(S).
ALL ITEMS MUST BE RETURNED WITHIN 24 HOURS. IF WE HAVE NOT HEARD FROM YOU REGARDING THE STATUS OF YOUR MEMO, WE WILL GIVE YOU A COURTESY CALL/TEXT PRIOR TO CHARGING THE CARD ON FILE ABOVE.
THERE ARE NO REFUNDS TO THE ORIGINAL FORM OF PAYMENT AFTER WE CHARGE THE CARD ON FILE PAST THE 24 HOURS MEMO AND A COURTESY CALL HAS BEEN GIVEN, NO EXCEPTIONS.
kate lester HOME RETURN POLICY
IN STORE PURCHASES RETURN & EXCHANGE POLICY
For purchases made in store, you can return or exchange your purchases in store only.
VINTAGE ITEMS, PILLOWS, ARTWORK, AND SPECIAL-ORDER ITEMS
These items are final sale and not returnable.
SALE MERCHANDISE
All sale and discounted items are final sale.
REGULAR PRICED ITEMS
Within 5 days of purchase, you can return your items for a store credit. This policy is strictly enforced because we offer a generous and convenient 24 hour memo policy all clients are encouraged to take advantage of prior to purchasing merchandise.
GIFT CARDS
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
FOR ALL RETURNS OR EXCHANGES
- Items must not be washed, worn or damaged.
- All original tags must be attached.
- You must present a valid receipt.