At Kate Lester Home, we curate a unique collection of home décor, meticulously chosen to elevate your space. We invite you to carefully review your order. Should any inquiries arise, our dedicated team awaits your correspondence at hello@katelesterhome.com
Shipping & delivery
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible at hello@katelesterhome.com. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
What is your return policy?
We only offer STORE CREDIT or EXCHANGE. Returns postmarked back to us within 7 days after receipt of purchase will be eligible. Returned items must arrive in original condition, packaged in original or equivalent packaging with the tags still attached. Items that arrive back to us damaged or broken will not be credited.
Items in the Kate Lester + Jaipur Living Harman and Harman Natural Collections can be returned for store credit within 7 days of date it is delivered. We do not offer refunds to the original form of payment. For a product to be eligible for return, it must be unused and in original or equivalent packaging.
Can I ask for a refund on digital products?
All sales of Digital Products are final. No refunds are allowed due to the immediate access and nature of digital products.
What is the licensing policy for digital products?
Digital Assets are for personal use only. You are granted one (1) non-transferable, non-sub-licensable, non-exclusive license to use the product. You agree not to copy, reproduce, redistribute, alter, modify, share with third-party, display the content publicly, or create derivative works of digital asset.
DISCLAIMER:
The content of all Digital Products arebased on my expertise, knowledge, and research. I attempted my best to ensure the accuracy of the information; however, Digital Products may contain inaccuracies, typos, or other errors. I assume no responsibility for such errors and omissions. All Digital Products are for general interest informational use only and do not include legal or financial advice. I make no guarantees you will attain a particular result using the ideas presented in the Digital Products.