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Shipping, Returns & Privacy


Returns Policy

We are a small company doing big things by finding amazing vintage, one-of-a-kind, and custom items to share with you!

Please review your order carefully before placing it. if you have ANY questions at all, please email hello@katelesterhome.com  and we would love to help you!

Due to the handmade and vintage nature of our products, we only offer STORE CREDIT. Returns postmarked back to us within 7 days after receipt of purchase will be eligible.

Returned items must arrive in original condition with the tag still attached. Items that arrive back to us damaged or broken will not be credited. It is your responsibility to correctly package items to prevent damage during shipment.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Privacy

 You can rest assured that Kate Lester Home will use your contact information only in the following ways.

  • Your address is used to verify your payment method, and used for shipment info
  • Your phone number is used to verify payment method, and for us to contact you in case of a problem
  • Your email address is used to confirm your order status and provide tracking information

We will never give or sell your contact information to a third party…ever.  

By joining our mailing list, you agree to receive periodic  emails from us and us alone. Our email subscribers enjoy real information in a concise effort to keep you informed of specials, new products and other generally good info we have to share.

While browsing and at checkout rest assured that your information is kept secure, our SSL certificate is used to secure our store's online checkout as well as our entire site.  It ensures that your personal details and payment information are encrypted when transferring data over the Internet. We also have secure credit card checkout with Braintree, one of the most trusted names in the payments industry. You can check out at our store with Visa, American Express, Master Card & Discover or you can use PayPal.